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Customer Service

Our goal is to make shopping experience with La Vie Orange Ltd. a very pleasant experience for you and your family. It is very easy to buy our products. Nevertheless, please, read sections below carefully so that you clearly understand our ordering and shipping procedures, terms and conditions, and privacy policy. When you make an order with us it implies that you understand and agree with our ordering and shipping procedures, terms and conditions, and privacy policy. If you have any questions, you are very welcome to contact us any time.



All our products are shipped from La Vie Orange Ltd. premises. For shipping small items we use Canada Post for deliveries to Canada and the U.S. Delivery usually takes between 4 to 7 business days.

For furniture we can use different ground or freight carriers to provide the most time and cost effective delivery. As soon as your order is ready to be shipped, we will e-mail you estimated shipping time. Usually shipping of furniture takes between 1 to 4 weeks, but may vary depending on your shipping destination. Shipping costs cover Standard Delivery, i.e. placing of the furniture inside the main threshold of your house or building.

If you order several items, please, contact us before paying for the order to estimate the best shipping cost available.

We can make international deliveries (outside Canada and the U.S. 48 lower States). Please, contact us to estimate shipping cost and time frame.

We provide FREE shipping for large item deliveries within GTA. You can also pick up your large items from our showroom (by appointment). Please, e-mail us at for free shipping before placing your order.


We choose the best shipping companies to delivery your products. However, even with the best carriers damage is unlikely, but possible. When you receive your products, please, do the following:

  1. Receive the delivered items in person. The best thing is to unpack and check all the items for possible damage before signing any delivery documents. It is especially important to do so, if you noticed any damage to the packaging your items are arrived in.
  2. If you find any damage to the delivered items, describe the damage on the delivery documents as clearly as you can. Please, e-mail La Vie Orange Ltd. at on any damage during delivery as soon as possible and within 5 business days from the date of delivery.
  3. If you find any damage to the delivery items and do not stated this damage on the delivery documents, or do not report the damage to La Vie Orange Ltd. within 5 business days from the day of delivery, we will not be able to assist you in claiming the damage to the delivery company and exchange the damaged items.




Once you place your order, we will review it to make sure your order is accurate and your payment method is valid. After all validations are complete you will receive an order confirmation e-mail, which means we started working on your order. The email will contain all details of your order (products ordered, billing and shipping information, and order number). In a rare occasion we reserve the right to decline the order we cannot fulfill due to interruption of supply from furniture manufacturers. If there are any changes to the processing and shipping of your order, you will be contacted immediately via email.

If you would like to make any changes to your order or cancel your order, please, contact us via email at at your earliest convenience. At La Vie Orange Ltd. we do our best to fulfill and ship your order as soon as possible, so we accept changes and cancellations to your order within 48 hours from the moment you placed the order. After 48 hours your order will be send to production and refund or exchange will not be possible, since most of our products are custom made.

Sales and Duty Taxes

Sales tax is required for orders that are shipped within our resident country of business, Canada. Therefore all orders that are shipped within Canada will be charged applicable sales tax in accordance with your area tax rate.

Orders shipped outside Canada are not charged Canadian taxes; however, they may be subject to import duties and taxes when they reach your country. We do not collect and cannot estimate duties and taxes. If you do incur these additional fees, a customs invoice may arrive with the package or may be sent in the mail. Customers are responsible for paying all additional fees. For more information, please, contact your local Customs Office.


All prices are quoted in Canadian dollars. La Vie Orange Ltd. reserves the right to change prices and product information at any time.

Return and Exchange Policy

We have a very thorough quality check procedure to ensure our products meet your expectations. Since most of our products are custom made which makes it difficult to sell them to other customers, we cannot accept returns.

However, in a rare occasion of damage during delivery, we will exchange the damaged product. Please, refer to the Shipping section for more details.

Limitation of Liability

The safety of your babies and kids is of paramount importance that is why La Vie Orange Ltd. offers you only the highest quality products. However, La Vie Orange Ltd. shall not be liable for any accidents and personal injuries that happen while using the products sold by La Vie Orange Ltd. La Vie Orange Ltd. shall not be liable for any indirect, special, incidental or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, delays, interruption of service including but not limited to loss of use, loss of data, loss of business or profits, even if La Vie Orange Ltd. has been advised of the possibility of such damages. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In all circumstances maximum liability of La Vie Orange Ltd. is limited to the purchase price of products sold. La Vie Orange Ltd. shall not, under any circumstances, be liable upon a claim or action in contract, tort, indemnity or contribution, or other claims relating to the products it sells which exceed this liability limit.

Trademarks and Copyright

This website is expressly owned and operated by La Vie Orange Ltd., Toronto, Ontario, Canada. The names and symbols of La Vie Orange™ and logo are trademarks and trade names belonging to La Vie Orange Ltd., a Canadian corporation. No other person or entity is permitted to use or exploit in any way any of these trademarks or trade names without the express written approval of La Vie Orange Ltd.

This entire content of this website including but not limited to text, copies, images, logos, button icons is intellectual property of La Vie Orange Ltd. and protected by Canadian and international copyright laws as copyright ©2010-2015 La Vie Orange Ltd. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with La Vie Orange Ltd. or purchasing La Vie Orange™ products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by La Vie Orange Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Our Commitment to Your Privacy

La Vie Orange Ltd. understands your concerns regarding privacy and is committed to protecting all personally identifiable information. Because we gather certain types of information about our customers, we feel you should fully understand our policy concerning the capture and use of that information. This privacy policy discloses the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information We Collect

As part of the order process, the following information is collected from customers:

   - name
   - phone number
   - e-mail address
   - shipping address
   - billing address

Since La Vie Orange Ltd. uses third party payment gateway, so we do not collect any credit information from our customers on this website. All credit information is collected by Shopify and PayPal whose data security policy can be found at their respective websites website.

The information we collect is used to fill orders, to communicate with customers about orders and to respond to customer inquiries. La Vie Orange Ltd. never shares any information with third parties except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide.

Our Commitment to the Security of Your Data

We take great care to safeguard your privacy and sensitive personal information. La Vie Orange Ltd. operates secure data networks protected by industry standard firewall and password protection system. Access to your information is limited, records are securely stored, and information is disposed of responsibly. We will not sell or trade any of your individually identifiable information to anyone without your explicit consent. La Vie Orange Ltd. will not disclose any of your personal information to other companies for direct marketing purposes.

Your Consent

By using our website, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, under what circumstances we disclose it. Policy changes will apply only to information collected after the date of the change.